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To find out your username, visit the official Microsoft website at Click Sign-in options.

However, you cannot use them to log in to services such as.

Your work or school account may be very similar to Microsoft accounts and you can use them to log in to Microsoft apps, such as Outlook or Office 365.

Check whether you are using your work or school account.

An Xbox gamertag can only be used for an Xbox.

Check whether the email domain was misspelled (such email domains include and Check whether you took an Xbox gamertag for your username.

Check whether the username was misspelled.

Check the following items for logging in successfully before you decide to register a Microsoft account:ġ.1 Is there anything wrong with the information that has been entered? When you try to log in to Microsoft, if a message is displayed indicating that your Microsoft account does not exist and asking you to enter another email address or create an account, this means that the username you entered is not the one that is linked with your Microsoft account. You can use this account to log in to, install, or manage Office software.Ĭheck point 1: Find the Microsoft account. See Unsupported operating system error when installing Office or Set up Office apps and email on a mobile device.The account you linked with Office is the email address you used when you bought or activated Office for the first time.

I received an unsupported operating system message: If you got an unsupported operating system error message you may be trying to install Microsoft 365 or Office on an unsupported device such as installing the Mac version of Microsoft 365 Office on a PC or vice versa, or trying to install Microsoft 365 or Office on a Chromebook or other mobile device.

If there wasn't a link, see Troubleshoot installing Microsoft 365 or Office.

I received an error message: If you got an error message while trying to install Microsoft 365 or Office and it has a Learn More link, select it to get information for how to troubleshoot that particular error.

If your computer can't install the full desktop version of Microsoft 365 or Office, try the free Microsoft 365 apps from your browser. For example, your install won't be successful if you're trying to install Microsoft 365 or Office on a computer running Windows Vista or Windows XP operating system. You can find a list of which systems are supported on the system requirements page. Or Office won't install: Your computer must be running a supported operating system to install Microsoft 365 or Office. Yes, see Install and set up Microsoft 365 apps on an iPhone or iPad and set up email on an iOS device (iPhone or iPad). In the Dock, Control+click or right-click the app icon and choose Options > Keep in Dock. Go to Finder > Applications and open the Office app you want. If activation fails, see What to try if you can't install or activate Microsoft 365 or Office for Mac. If you need help activating Microsoft 365 or Office, see Activate Microsoft 365 or Office for Mac. The What's New window opens automatically when you launch Word. Launch an app and start the activation processĬlick the Launchpad icon in the Dock to display all of your apps.Ĭlick the Microsoft Word icon (or another Microsoft 365 or Office icon) in the Launchpad.

If Microsoft 365 installation fails, see What to try if you can't install or activate Office for Mac. Click Close when the installation is finished.

(This is the password that you use to log in to your Mac.)

Note: If you want to only install specific Microsoft 365 apps and not the entire suite, click the Customize button and uncheck the programs you don't want.Įnter your Mac login password, if prompted, and then click Install Software. The steps to install these versions can be different depending if you got Microsoft 365 through one of the following ways:

Some versions of Microsoft 365 such as Office Professional Plus 2021, Office Standard 2021, or a stand-alone app such as Word 2021 or Project 2021 don't have an associated Microsoft account, or work or school account. *If you don't have a product key or an account You'll sign in with your work or school account for these versions of Microsoft 365. Once you verify you have a license, anytime you need to install or reinstall Microsoft 365 you can go straight to the section below, Sign in to download Office and select the tab for steps to install on a PC or Mac.

Learn how to check this in What Microsoft 365 business product or license do I have? or if you're a Microsoft 365 admin responsible for assigning licenses to people in your organization, see Assign licenses to users. If your business subscription plan includes the desktop version of the Microsoft 365 apps you won't see an option to install it unless someone in your organization assigned a license to you.

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